Facebook-Automatically-Respond-to-New-Messages
Follow these steps to turn on Instant Replies for your Page:
1. Click Settings at the top of your Page
2. Click Messaging in the left column
3. Under Response Assistant, click to select Yes next to Send Instant Replies to anyone who messages your Page
4. To change your instant reply message, click Change, update the message and click Save
5. To turn off Instant Replies:
6. Click Settings at the top of your Page
7. Click Messaging in the left column
8. Under Response Assistant, click to select No next to Send Instant Replies to anyone who messages your Page
See screenshot below.
Follow these steps to turn on Instant Replies for your Page:
1. Click Settings at the top of your Page
2. Click Messaging in the left column
3. Under Response Assistant, click to select Yes next to Send Instant Replies to anyone who messages your Page
4. To change your instant reply message, click Change, update the message and click Save
5. To turn off Instant Replies:
6. Click Settings at the top of your Page
7. Click Messaging in the left column
8. Under Response Assistant, click to select No next to Send Instant Replies to anyone who messages your Page
See screenshot below.
**Instant Replies aren't sent when your Page's messaging status is set to Away and aren't included in your Page's response rate or response time.**
Instant Replies are messages sent automatically as your Page's first response to new messages. For example, you can use your Instant Reply message to let customers know that you'll get back to them soon or to thank them for contacting your Page.
Check out more about enabling this feature in our Help Center:
https://www.facebook.com/help/1615627532020480/?ref=u2u.
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